Exchanges and Refunds

All items are quality checked thoroughly for flaws prior to despatch. It is the nature of handmade items to have minor irregularities.

Exchange or refund will be offered only in the case of legitimate faults, with photographic proof and proof of purchase within 30 days of purchase. No exchange or refund will be offered for change of mind or for normal wear and tear. 

Damage caused by overloading or dragging bags will not result in exchange or refund. It is important to note that mistreated items are not faulty.

Please contact me before returning your item. Return postage is the buyer’s responsibility. If a refund is sought the item must be returned. 

If it is agreed that a faulty item is to be returned for exchange or refund please mail it to Jamieson Rose, PO Box 40 Jamieson Victoria 3723, Australia.